Digital Innovation in Industries

Digital innovation in industries examines how organizations adopt and adapt to technologies—artificial intelligence, big data analytics, mobile platforms, e-commerce infrastructure—and how those technologies reshape business models, operations, and the ways firms interact with customers. The stakes are practical and consequential: a hospital deploying a mobile health application, a retailer integrating online and physical channels, or a manufacturer restructuring its supply chain around real-time data analytics each faces decisions that determine competitive survival and, increasingly, broader social outcomes tied to sustainability. Researchers in this space work to understand not just whether digital transformation succeeds, but under what conditions it does—which organizational capabilities, governance structures, and strategic choices determine whether new technologies create durable value or merely generate disruption. Open questions include how firms in different industries and institutional contexts can capture value from AI without concentrating it narrowly, and how digital business models can be designed to advance rather than undermine environmental and social goals.

Works

161,692

Total citations

210,869

Keywords

Digital TransformationBusiness ModelsArtificial IntelligenceCustomer ExperienceTechnology InnovationBig Data