Christian Homburg

A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes

Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay

Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis

Customer experience management: toward implementing an evolving marketing concept

Buyer–Supplier Relationships and Customer Firm Costs

How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach

Does Customer Interaction Enhance New Product Success?

Social Identity and the Service-Profit Chain

Handbook of Market Research

Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes

Neglected Outcomes of Customer Satisfaction

The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis