Quality Function Deployment in Product Design
Quality Function Deployment is a structured method for translating what customers want into concrete engineering and design decisions, helping organizations close the gap between market expectations and finished products. Originally developed in Japanese manufacturing, QFD has expanded into service industries, supply chain coordination, and strategic planning, often paired with fuzzy logic to handle the inherent vagueness in how people express preferences and priorities. Researchers are actively working on how to weigh competing customer requirements when resources are constrained, and on how QFD can be integrated earlier and more dynamically into multi-stakeholder decision processes rather than applied as a one-time planning exercise.
- Works
- 14,972
- Total citations
- 142,716
- Keywords
- Quality Function DeploymentQFDFuzzy LogicCustomer RequirementsProduct DesignStrategic Management
Top papers in Quality Function Deployment in Product Design
Ordered by total citation count.
- Decision making with the analytic hierarchy process↗ 9,737
- Usability Evaluation In Industry↗ 4,336
- Extensions of the TOPSIS for group decision-making under fuzzy environment↗ 3,740
- Analytic hierarchy process: An overview of applications↗ 3,663
- Contextual Design: Defining Customer-Centered Systems↗ 2,761
- A state-of the-art survey of TOPSIS applications↗ 2,432
- The House of Quality↗ 2,277
- Multi-criteria decision making approaches for supplier evaluation and selection: A literature review↗ 2,148OA
- The Voice of the Customer↗ 1,899
- Quality Function Deployment : Integrating Customer Requirements into Product Design↗ 1,687
- PROMETHEE: A comprehensive literature review on methodologies and applications↗ 1,624
- A fuzzy approach for supplier evaluation and selection in supply chain management↗ 1,612
Active researchers
Top authors in this area, ranked by h-index.