Knowledge Management and Sharing

Knowledge management research examines how people exchange what they know—whether explicit information or the harder-to-articulate expertise built through experience—across organizations and online communities. Scholars in this area investigate why individuals choose to share knowledge at all, tracing the roles of trust, social capital, and organizational climate in enabling or suppressing that exchange, with growing attention to how platforms like social media reshape these dynamics at scale. A central puzzle is how to sustain meaningful knowledge sharing in virtual communities where participants lack the face-to-face cues that typically build rapport and reciprocity. Open questions include how intrinsic motivation interacts with platform design to encourage contribution, and how tacit knowledge—the kind that resists documentation—can travel across distributed teams without losing its depth.

Works

72,247

Total citations

981,575

Keywords

Knowledge SharingVirtual CommunitiesSocial CapitalOrganizational ClimateMotivationTrust