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Author
Leonard L. Berry
also known as Berry, Leonard, Berry, Leonard L., L BERRY
Boston College · NSF National Center for Atmospheric Research · Bureau of Meteorology · Boston Children's Hospital
About this author
Works
323
Cited by
110,307
h-index
78
i10
168
ORCID ↗
Top papers
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml
·
1988
·
Zenodo (CERN European Organization for Nuclear Research)
↗ 21,206
OA
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
·
1985
·
Journal of Marketing
↗ 17,170
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
·
1985
·
Journal of Marketing
↗ 9,926
The Behavioral Consequences of Service Quality
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman
·
1996
·
Journal of Marketing
↗ 8,649
The Behavioral Consequences of Service Quality
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman
·
1996
·
Journal of Marketing
↗ 5,227
Refinement and reassessment of the SERVQUAL scale.
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml
·
1991
·
Journal of Retailing
↗ 3,967
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
Leonard L. Berry
·
1995
·
Journal of the Academy of Marketing Science
↗ 3,125
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
·
1994
·
Journal of Marketing
↗ 2,870
The Nature and Determinants of Customer Expectations of Service
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman
·
1993
·
Journal of the Academy of Marketing Science
↗ 2,643
Problems and Strategies in Services Marketing
Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
·
1985
·
Journal of Marketing
↗ 2,421
Marketing Services: Competing Through Quality
Boris W. Becker, Leonard L. Berry, A. Parasuraman
·
1992
·
Journal of Marketing
↗ 2,195
Servqual : a multiple-item scale for measuring customer perceptions of service quality
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
·
1986
·
Marketing Science Institute eBooks
↗ 1,872
Books
Marketing services
1991
·
Free Press
Emerging perspectives on services marketing
1983
·
Amer Marketing Assn
Management lessons from Mayo Clinic
2008
·
McGraw-Hill
Discovering the soul of service
1999
·
Free Press
Un Buen Servicio Ya No Basta
2003
·
Grupo Editorial Norma
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986
·
Marketing Science Institute
Marketing for the bank executive
1974
·
Petrocelli Books
On great service
1995
·
Free Press