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Author
Bo Edvardsson
also known as B Edvardsson, B. Edvardsson, BO EDVARDSSON
Karlstad University · Roma Tre University · Uppsala University · University of North Carolina Wilmington
About this author
Works
851
Cited by
16,979
h-index
66
i10
167
ORCID ↗
Top papers
Expanding understanding of service exchange and value co-creation: a social construction approach
Bo Edvardsson, Bård Tronvoll, Thorsten Gruber
·
2010
·
Journal of the Academy of Marketing Science
↗ 1,393
OA
Key Concepts for New Service Development
Bo Edvardsson, Jan Olsson
·
1996
·
Service Industries Journal
↗ 781
A customer‐dominant logic of service
Kristina Heinonen, Tore Strandvik, Jacob Mickelsson, et al.
·
2010
·
Journal of service management
↗ 765
Service portraits in service research: a critical review
Bo Edvardsson, Anders Gustafsson, Inger Roos
·
2005
·
International Journal of Service Industry Management
↗ 760
New service development: learning from and with customers
Jonas Matthing, Bodil Sandén, Bo Edvardsson
·
2004
·
International Journal of Service Industry Management
↗ 528
Value in use through service experience
Sara Sandström, Bo Edvardsson, Per Kristensson, et al.
·
2008
·
Managing Service Quality
↗ 489
The effects of satisfaction and loyalty on profits and growth: Products versus services
Bo Edvardsson, Michael D. Johnson, Anders Gustafsson, et al.
·
2000
·
Total Quality Management
↗ 400
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
Kaisa Koskela-Huotari, Bo Edvardsson, Julia M. Jonas, et al.
·
2016
·
Journal of Business Research
↗ 335
Service Breakdowns: A Study of Critical Incidents in an Airline
Bo Edvardsson
·
1992
·
International Journal of Service Industry Management
↗ 327
Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies
Heiko Gebauer, Bo Edvardsson, Anders Gustafsson, et al.
·
2010
·
Journal of Service Research
↗ 311
Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience
Bo Edvardsson, Bo Enquist, Robert B. Johnston
·
2005
·
Journal of Service Research
↗ 304
Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda
Josina Vink, Kaisa Koskela-Huotari, Bård Tronvoll, et al.
·
2020
·
Journal of Service Research
↗ 294
OA
Books
Values-Based Service for Sustainable Business
2008
·
Routledge
Service quality
1991
·
Lexington Books
Business Transformation for a Sustainable Future
2021
·
Routledge
Palgrave Handbook of Service Management
2022
·
Springer International Publishing AG